{"id":28,"date":"2023-11-23T18:46:15","date_gmt":"2023-11-23T17:46:15","guid":{"rendered":"https:\/\/msig-europe.be\/fr\/?page_id=28"},"modified":"2025-07-23T16:14:05","modified_gmt":"2025-07-23T14:14:05","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/msig-europe.be\/fr\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"\n

Une plainte \u00e0 propos d\u2019MSIG Europe<\/h2>\n\n\n\n

MSIG Europe souscrit aux \u00ab R\u00e8gles de conduite pour la gestion des r\u00e9clamations dans les entreprises d’assurances \u00bb d\u2019Assuralia.<\/h3>\n\n\n\n

Vous \u00eates m\u00e9content d\u2019un produit d\u2019MSIG Europe, de notre prestation de service ou de tiers op\u00e9rant en notre nom ?
<\/strong>Nous vous conseillons dans ce cas de contacter en premier lieu le gestionnaire du dossier concern\u00e9 au sein d\u2019MSIG Europe et\/ou son sup\u00e9rieur hi\u00e9rarchique. Si vous n\u2019obtenez pas satisfaction par ce biais, vous pouvez introduire une r\u00e9clamation formelle.<\/p>\n\n\n\n

Veuillez l\u2019adresser \u00e0\u00a0:
<\/strong>MSIG Europe SE
\u00c0 l\u2019attention du Gestion des r\u00e9clamations Belgique
Boulevard du Roi Albert II, 37
B-1030 Bruxelles<\/p>\n\n\n\n

Ou l\u2019envoyer par courriel \u00e0 plaintes.be@msig-europe.com<\/a><\/p>\n\n\n\n

Nous vous enverrons dans les trois jours ouvrables un accus\u00e9 de r\u00e9ception expliquant bri\u00e8vement la suite de la proc\u00e9dure.<\/p>\n\n\n\n

Nous visons \u00e0 r\u00e9pondre \u00e0 votre r\u00e9clamation dans les deux semaines et vous garantissons une r\u00e9ponse d\u00e9finitive dans le mois. Si cela n\u2019est pas possible, nous justifierons le non-respect de ce d\u00e9lai et vous donnerons une indication du d\u00e9lai au terme duquel nous vous enverrons une r\u00e9ponse d\u00e9finitive.<\/p>\n\n\n\n

Si notre r\u00e9ponse d\u00e9finitive ne vous convient pas, vous pouvez contacter l\u2019Ombudsman des assurances, square de Mee\u00fbs 35 \u00e0 1000 Bruxelles (ou sur \u00ab www.ombudsman-insurance.be<\/a> \u00bb), tout en conservant la possibilit\u00e9 d\u2019effectuer un recours aupr\u00e8s des tribunaux.<\/p>\n\n\n\n

Ou bien, si vous \u00eates un particulier et vous avez achet\u00e9 un produit ou un service en ligne, il est possible que vous ayez le droit de d\u00e9poser votre plainte sur la plate-forme de r\u00e8glement en ligne des litiges (RLL) de la Commission europ\u00e9enne. La plateforme de RLL redirigera votre plainte vers l’organisme alternatif de r\u00e8glement des litiges comp\u00e9tent.<\/p>\n\n\n\n

Pour plus de d\u00e9tails, dirigez-vous vers<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Une plainte \u00e0 propos d\u2019MSIG Europe MSIG Europe souscrit aux \u00ab R\u00e8gles de conduite pour la gestion des r\u00e9clamations dans les entreprises d’assurances \u00bb d\u2019Assuralia. Vous \u00eates m\u00e9content d\u2019un produit d\u2019MSIG Europe, de notre prestation de service ou de tiers op\u00e9rant en notre nom ?Nous vous conseillons dans ce cas de contacter en premier lieu le gestionnaire du […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nIntroduire une plainte chez MSIG Europe<\/title>\n<meta name=\"description\" content=\"Vous souhaitez introduire une plainte chez MSIG Europe ? 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